SHIPPING & RETURNS
All delivery prices are automatically calculated and displayed at the checkout process. All postage prices and options are calculated using the post code that you specify in your delivery address, and take into account the destination, value, contents and weight of your parcel. You simply select the service/price that is best for you. There is also space for you to add any order comments or detail any special delivery requirements.
We reserve the right to adjust shipping methods when necessary. This rarely happens but is sometimes essential to ensure your goods can be delivered quickly and efficiently. Many delivery companies have restrictions on the types of items they will ship. RIFs and gas for example. Some companies take one but not the other. So on the rare occasion we do need to adjust your shipping method, this will always done in your favour, and any differences in price will be credited to your account.
At MAGDUMPUK we always do our best to ship your orders out as quickly as possible. We pride ourselves in getting orders out super fast, the same day. After that it’s in the hands of our couriers.
RETURN & EXCHANGE POLICY
If you wish to return an item, simply call us on 01652 781668 and chat with one of our staff who can check that you are using the product correctly and to assess if it needs to come back to us to have a look at. If the product you are returning is not faulty but unwanted, you must return it to us in a new, unused condition complete with all packaging intact and unmarked to qualify for a refund, as detailed below.
Faulty or Defective Items
If you need to return an item because it is defective or faulty (within the warranty periods defined in our terms), you must first inform us promptly after the fault has occurred. We may be able to offer troubleshooting advice in the first instance, but will most likely require the item to be returned to us within 14 days for inspection by our technicians. In most cases we can offer a collection service from you, but we reserve the right to ask you to post the item back to us - we will specify the service to use and in this instance would refund the cost of the postage (generally we request Royal Mail 2nd Class or ParcelForce 48). If however an item is either collected from you at our expense or returned to us of your own accord and is found upon inspection not to be faulty, we will not refund any postage and will charge for the return collection, plus any re-delivery charges to return the item to you. If a fault is found, we will repair the item free of charge providing that the product is within the warranty period, and the fault comes under the category of failure (not damage). At our discretion we will either repair the item, replace it, (or refund if appropriate). Bespoke items such as painted guns or custom products will only ever be repaired.
Change of Heart
Goods returned to us because of a change of heart or an error on our part must be unused and in perfect, re-saleable condition (including all product packaging, instructions, etc), otherwise we may not be able to refund you. Bespoke products and services such as two-tone painting, custom products, printed clothing or product customisation (including bolt-on components and upgrades) are excluded from our returns policy and we are unable to offer any refunds for these items under any circumstances. You are responsible for any other service provided to you in connection with your purchase, e.g. carriage charges (both delivery & return). You must notify us in writing of the intent to return within 14 days of receiving the item. If you wish to return an item that has been with you longer than 14 days, we may as a gesture of goodwill accept its return at our discretion, but the return will be subject to a 15% restocking fee from any refund amount given. We cannot make any comment on your specific situation until the goods are returned to us for examination. When first trying out your new purchase, please do so somewhere clean and safe - we can't exchange or refund muddy, scratched, or worn items - or their damaged packaging. Please note that no purchase can be accepted for return if our warranty has been voided.
Perishable & Consumable Goods
We are unable to accept returns of perishable goods unless the packaging is unopened and the seal remains intact. These goods include gas, pyrotechnics, lubricants and bb's.
Returning a Gift
Please note that refunds of the purchase price for items bought as gifts can only be given to the original purchaser. All gifts must be returned in the same manner as our category, "Change of Heart" above.
Missing Items or Items Damaged in Transit
All deliveries MUST be signed for by the addressee; we do not allow deliveries without obtaining a signature. If you contact the courier directly and change our instructions once your order has dispatched to be delivered without a signature or to someone other than the addressee, you forfeit your right to make any claim with us or the courier in the event of loss or damage. All parcels should be thoroughly inspected on arrival for signs of damage. If your parcel arrived damaged, you must sign the courier's delivery sheet or device as "damaged". Failure to do so will put the liability for any missing items on you. All deliveries must be inspected in a reasonable time frame and any missing goods should be reported to us immediately. All packages are digitally filmed as they are packed and this footage is held on file for reference.
When returning items to us, we cannot be held responsible for any items that have been sent in to us if they become lost or get damaged in transit. You are responsible as the shipper for returning the item(s) to us. We recommend sending the package by Recorded/Special Delivery or by a Courier. A collection service is available (at cost) from us, however you are still responsible for ensuring that the goods are well packaged, and you are still responsible for the goods until they reach us.
Refunds, Replacements and Exchanges
When we refund money for returned items of any nature, please note that we will make the refund in the same manner as the original purchase. For instance, if the original payment was made by credit card, we will issue a refund to the same credit card. All refunds will be processed within 7 days of receipt of the goods, if they are approved for this action.
For all products, unless specified otherwise within these terms, a standard warranty period of one month from the date of the invoice shall apply. All electric rifles "AEG's" must be used with an 8.4v NiMH battery only, unless specified differently by us (not the manufacturer). All gas products "GAS/GBB" must be used with an airsoft gas sold/recommended by us, with a power no greater than that of 2.0 green gas (for Metal GBB) or 144a (for Plastic GBB), unless specifically stated otherwise by us (not the manufacturer). Please contact us if you require any further details. Items will become void from our warranty period if they are not used in the manner they were intended, or if upon inspection and examination it seems apparent that the item has been mistreated, ill-maintained, abused, used excessively, modified, upgraded (including changes from the manufacturers original specification), dismantled in any way by someone other than MAGDUMPUK staff, or by breaching any of the warranty terms set out above. All warranties are non-transferable and remain with the original purchaser only.